At Cunningham’s we want you to be completely satisfied with your purchase.
In the event that your goods purchased on-line are the wrong size, you don’t like the colour, it is not as you expected or you simply don’t like it, you can return it to us for a full refund within 30 days.
In Store Purchases can be returned to us for a full refund within 14 days
Goods must be
· Unused
· In their original packaging
· Have labels attached
A returns form must be enclosed – returns forms can be downloaded from our web site.
Please use a registered mail or guaranteed delivery service for all returns, as proof of postage is not proof of delivery. You are responsible for goods in return.
Human error does occur therefore if we have sent out the wrong colour/ size, Cunningham’s will refund your postage costs. For any other reason the customer is responsible for any return postage costs.
All refunds will be given as soon as possible, at the latest within 30 days, taking into account the original method of payment. An email will be sent confirming that a refund has been processed.
Exchange
Should you require an exchange in size/ colour of the same item being returned please fill out the ‘exchange’ section on our returns form. If you are within the UK and your purchase is under £75 you will need to provide us with a cheque for £5.00 payable to S R Cunningham Outdoor Centre or contact us with your credit/ debit details to cover the postage costs. If you are outside of the UK you will need to cover the cost of postage for the destination we are posting to (see shipping chart). Goods will not be dispatched until postage costs are paid.
Faulty Goods
In the event that your purchase is not as it should be or has developed a fault please return it to us. Due to health and safety regulations we will only accept faulty goods in a hygienic and clean condition. Goods which are excessively soiled will be returned to you at your expense.
On receiving a faulty item, we will return it to our supplier for inspection – this can take up to 2 weeks. Our supplier will submit a report to us and from that we will determine whether the item should be refunded, replaced or professionally repaired. If your purchase is deemed faulty your postage costs will be reimbursed to you.
We sell quality outdoor brands and whilst we do appreciate faults do occur please note that everything has a natural lifetime. A jacket purchased over 10 years ago that has been worn everyday may have reached the end of its lifetime.
Please return any faulty items, complete with returns form and proof of purchase. Goods will not be accepted without proof of purchase.
All refunds will be given as soon as possible, at the latest within 30 days, taking into account the original method of payment.
Returns Department
S R Cunningham
1-3 Rydal Road
Ambleside
Cumbria
LA22 9AN